About the Experience
What can I expect from the event?

A one-of-a-kind family adventure. Set along a 1.2 km walking trail at the Wan Chai Harbourfront Event Space, Festilumi offers an immersive journey through magical, awe-inspiring light worlds—an imaginative trip around the globe brought to life through dazzling displays.

Where is the experience located?

Festilumi takes place at the Wan Chai Harbourfront Event Space, located at 3 Hung Hing Road, Wan Chai, Hong Kong.

Does the experience take place in an indoor or outdoor venue?

This experience is held outdoors. If adverse weather makes it impossible for the event to open, you will be notified by email using the address linked to your Fever account. Please check your spam folder if you do not see the message.

 

How long does the experience last?

Visitors typically spend 60 to 90 minutes exploring the trail.

Will food and beverage be available on site for purchase?

You will be able to purchase food and beverage at this event. Please note that outside food will not be allowed on the Festilumi grounds.

How can I get there?

We recommend arriving by public transport.
The closest MTR station is Exhibition Centre Station, and the Exhibition Centre Public Transport Interchange is conveniently located just across the street.

Is there parking available?

There is no parking directly at the Wan Chai Harbourfront Event Space.
However, several parking options are available nearby. Please refer to your preferred parking or map app to find the most convenient location.

Will there be additional sessions?

Additional dates cannot be guaranteed.
Please refer to our ticketing information page for the most up-to-date availability, as only the listed dates and time slots are confirmed.

Will Festilumi be cancelled in bad weather?

Festilumi may be suspended or closed in the event of adverse weather conditions, including when the Tropical Cyclone Warning Signal No. 8 or above or the Black Rainstorm Warning Signal is in force. If such situations occur, announcements will be posted on Festilumi’s social media. Unless otherwise stated, we’ll be ready to welcome you, rain or shine.

About Tickets
Where can I get tickets?

You can purchase tickets through the Fever app, available on Google Play and the Apple App Store, or directly on the Fever website.

Can I purchase tickets at the door?

Yes, on-site ticketing will be available. However, to secure your preferred date and time, we highly recommend purchasing your tickets in advance.

I can't find my ticket. What should I do?

You can find your ticket in the “Tickets” section of the Fever app (you can download it from the Apple App Store or Google Play. ) Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email. If you still cannot find your ticket, please contact us.

Can I change the date of my ticket? Are refunds allowed?

The Flex Option must be purchased if you wish to reschedule or exchange your ticket for another date, time, or ticket type that is not yet sold out. Please contact us for more information. Make sure to include your ticket order number.

Other questions about ticketing?

For ticketing assistance, please contact us.

About Group Sales
Do you offer group discounts?

Yes, group bookings are available. Please contact group@festilumihongkong.com.hk for details on group rates and reservations.

About Access to the Event
Can I bring animals? Are service dogs allowed?

Certified dogs are always welcome.
Experience the magic of Festilumi with your furry BFF during our Doggie Nights on:
Thursday, January 22, 2026

Yes! Dogs on leash are welcome along Festilumi’s course to enjoy the spetacular night with you.
Please remember to select a free dog ticket when making your reservation.

Is the event accessible?

Yes, the event is being held in an accessible venue.

Will there be strobe lights?

Yes, this event will include strobe lights.

Will there be restrooms?

Yes, the venue has restrooms, please ask our staff on site for directions.

Can I take photos or record the experience?

Feel free to take photos and share them on social media. Professional equipment, tripods and drones are not permitted.

Is there a Lost & Found?

We recommend first checking with the staff at the venue to see if your belongings have been found. If you are no longer on site or cannot speak to staff directly, please contact us.

Is there an age requirement?

All ages are welcome, and the space is accessible for prams and strollers. Kids aged 2 and under may join free of charge.

How should I prepare for the experience?

To enjoy your visit comfortably, we recommend dressing according to the evening temperature and being ready for a dazzling Festilumi adventure.
Please wear comfortable and weather-appropriate footwear.

Any tips for taking photos or videos?

To capture your favorite magical moments, please ensure your mobile phone is fully charged before your visit.

Are there any safety reminders?

For your safety:
– Stay within designated pathways.
– Remain aware of your surroundings, other visitors, structures, the ground, and the trail.
– Do not climb or lean on any installations.

Festilumi is not responsible for any damage, loss, accidents, or injuries.

About Media Requests
How can I make a media request or partnership inquiry?

For press, partnership, or media collaboration inquiries, please reach out to media@festilumihongkong.com.hk

Reach Out to Us
If the above questions didn’t answer your query, we’d love to hear from you. Please fill out the form below and our team will get back to you shortly.
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